The Video Professor FINALLY Refunded My Money!

Well, it has been a long road attempting to get my money back from the Video Professor. For a history, see my previous posts. I ended up sending an email to ceo@videoprofessor.com and calling their main office number and leaving a message for John W. Scherer, the CEO of Video Professor. I received an email response (not sure if it was really from John) and a phone call from the head of their public relations department, Brian. Once again, they were very professional and pleasant to work with. Brian apologized for the problems I had encountered and told me that he would make sure I received my refund within the next few days.

I checked my bank account yesterday and sure enough, there was a credit from Video Professor for the full amount that they charged me... $189.95. Brian also said that he would refund the shipping charges, but I haven't seen that yet. But I am not worried about the shipping charges. I had expected to pay the charges and I am OK with paying them.

So now I have finally received my refund from the Video Professor. Yes, I am happy about that. HOWEVER, the situation begs to answer one question. If Brian was able to get the money back in my account in 3 days, why does it take 20-30 business days for the customer service reps to do it? Yes, I understand that Brian has more power and authority than the front line customer service reps. But the fact that he can technically do it means that they can technically do it also, which means that the Video Professor is making a conscious business decision to withhold your money for a month or more longer than is necessary. I think this sucks. I still think the promotional methods of the Video Professor are deceptive (I no longer think the Video Professor is a scam). I think they hide behind the Better Business Bureau with their fine print. I think they could be more honest on the front end instead of tricking you into getting something you didn't ask for or want (a 10-day trial of one of the lessons). There is nothing illegal about what they are doing, but again I do believe their approach is very deceptive. 

So what's left? Well, I received my refund. However, as I mentioned a few posts back, I would like an apology from John W. Scherer. I haven't received my apology from John yet. Yes, Brian (the PR guy) apologized. But he is paid to apologize for stuff like this. I want an apology from the guy that said he would send me the lessons for free--John W. Scherer. In his email to me he said he was traveling extensively for the next 10 days. However, Brian said he was in the conference room next to his office. So I still think the there are some integrity problem with John W. Scherer.